About CivicOp: From Potholes to Platforms

The Origin Story

In the summer of 2021, our founder, Mithilesh Kumar, was involved in a minor road accident in East Bengaluru. Forced off the road by a tractor, his vehicle hit a massive pothole, causing significant damage. His initial reaction was to blame the other driver.

However, he quickly realized the root cause wasn't the driver—it was the system. Years of administrative neglect, poor urban planning, and a lack of accountability had created the dangerous infrastructure that caused the accident. That moment of realization shifted his trajectory from a passive observer to an active civic architect.

The Evolution

What started as a small group of neighbors fighting for better roads has evolved into CivicOp, India's first GovTech Operations platform. We realized that protests alone don't fix cities; data and operations do.

We allied with lake activists, partnered with the Bengaluru Police, and used data to hold officials accountable. Today, we don't just complain about problems; we build the digital infrastructure to solve them.

Our Track Record

We have driven measurable impact across Bengaluru's most critical sectors:

  1. Ecological Restoration:
    • Partnered with Captain Santhosh to revive 36 interlinked lakes and remove illegal encroachments.
    • Recovered 100,000+ sq. ft. of land at Gattahalli Lake through persistent legal and administrative advocacy.
  2. Public Safety & Emergency Response:
    • Collaborated with Bengaluru Police to form an Emergency Response Team (ERT) to tackle nocturnal assaults.
    • Result: Police assembled 11 special teams and apprehended culprits within 24 hours.
  3. Anti-Corruption & Transparency:
    • Facilitated 110+ Khata transfers without a single rupee paid in bribes.
    • Impact: Saved citizens over ₹14 Lakhs in potential bribes through transparent process auditing.
  4. Urban Mobility:
    • Established a Quick Action Team to manage traffic flow on the choked Sarjapur Road corridor, reducing peak-hour congestion times.

Why We Exist

CivicOp exists to bridge the gap between Citizen Grievance and Government Action. We are moving beyond "activism" to "Operational Governance." By combining on-ground community pressure with high-tech monitoring tools, we are building a future where Indian cities are managed with transparency, efficiency, and data.